Services are provided by Cars Keys (sole trader).
Sole trader name: Giedrius Packa
Trading address: 20 Awdry Drive, Wisbech, PE13 2PA
Contact: +447771743177, carskeys.gp@gmail.com
VAT: Not VAT registered.
In these Terms, “we”, “us” and “our” refer to Cars Keys (Giedrius Packa, sole trader).
We operate on an appointment/mobile basis. We do not guarantee immediate answering, response, or attendance at a specific time. Any ETA is an estimate and may change due to traffic, weather, job complexity, or other commitments.
By booking an appointment (including by phone, WhatsApp, email, or website form), you confirm you accept these Terms & Conditions.
Quotes are based on the information you provide. Prices are confirmed before work starts. If the situation differs on arrival, we will explain and agree any revised price before continuing.
We do not charge a standard call-out fee.
A wasted visit fee of £50 may apply only if we attend (or are en route and cannot reasonably be redirected) and cannot carry out the agreed work because:
you cannot provide reasonable proof you are authorised to access the vehicle,
the vehicle is not available or not accessible at the agreed location/time,
the information you provided was materially incorrect,
the vehicle has been previously damaged/tampered with in a way that prevents safe work, or
the working environment is unsafe (e.g., threatening behaviour, harassment, violence, dangerous conditions, or any situation where we reasonably believe it is not safe to continue).
We will explain the reason before charging any fee.
For security and fraud prevention, we may request photo ID and reasonable proof you are authorised to access the vehicle (e.g., V5C, insurance, rental documents, employer authorisation).
If satisfactory evidence is not provided, we will refuse to carry out the work and a wasted visit fee may apply (see section 4).
If we suspect theft, fraud, or unauthorised access (including inconsistent details, suspected tampering, or refusal to provide reasonable proof), we will report the matter to the police and may share relevant details (such as your name, contact details, location, vehicle details, and any information provided) where necessary.
We aim to use non-destructive methods where possible. If destructive methods (e.g., drilling/lock replacement) are required, we will explain options and obtain your consent before proceeding.
We are not responsible for pre-existing faults, wear and tear, or damage caused by previous attempts, third-party work, accidents, or modifications. Where identified, we will inform you before continuing.
If you supply your own parts, keys, remotes, batteries, or other items (“Customer Items”), we may refuse to fit/program them at our discretion.
Where we agree to work with Customer Items, payment for labour is required in advance before any work starts.
We do not provide any warranty or guarantee on Customer Items (including quality, authenticity, compatibility, or longevity). Any warranty for Customer Items is strictly between you and the seller/manufacturer.
Any workmanship warranty applies only to our installation/programming work, not to failures caused by defects, incompatibility, or poor condition of Customer Items. Any further diagnostics, removal/re-fitting, or return visit will be chargeable.
Payment is due on completion. Where you supply your own parts/keys (“Customer Items”), payment for labour is required in advance before any work starts. Payment can be made by card, bank transfer, or cash.
We provide a 12-month warranty on workmanship and supplied keys/parts from the date of supply, in addition to your statutory rights.
Warranty is valid only if the key/remote remains in substantially the same condition as supplied and has not been:
physically damaged (cracked casing, broken buttons, bent blade, opened/altered),
exposed to water/liquid, heat, impact, or misuse,
repaired/modified by a third party.
Batteries and cosmetic wear are excluded unless stated otherwise.
Proof of purchase is required. Items may need inspection/testing. If a fault is confirmed and covered, we will repair or replace (at our option). If the fault is not covered (e.g., damage/misuse/customer item issues), further work is chargeable.
If you cancel before dispatch, there is no fee. If you cancel after dispatch or we attend and cannot proceed for any reason listed in section 4, the £50 wasted visit fee may apply.
“Dispatched” means we have confirmed attendance and started travelling to the location.
Nothing in these terms limits or excludes liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited by law.
13.1 Consumer customers
If you are a consumer, nothing in these terms affects your statutory rights.
We are not liable for indirect or consequential losses (such as loss of profit, loss of business, loss of data, or business interruption).
Subject to clause 13, our total liability for direct loss or damage to the vehicle caused by our negligence is limited to the amount recoverable under our insurance (where applicable). Otherwise, our total liability arising out of or in connection with the services is limited to the amount you paid for the service.
13.2 Business / fleet customers
If you are booking on behalf of a business or fleet, we are not liable for indirect or consequential losses (including loss of profit, revenue, contracts, business, goodwill, or business interruption).
Subject to clause 13 and to the maximum extent permitted by law (including the requirement of reasonableness under the Unfair Contract Terms Act 1977), our total liability arising out of or in connection with the services is limited to the fees paid for the relevant service.
13.3 Exclusions
We are not responsible for issues caused by pre-existing faults, prior damage/tampering, third-party work, vehicle modifications, or customer-supplied items (see sections 7 and 8).
We process personal data in accordance with our Privacy Policy available on our website.
Please contact carskeys.gp@gmail.com with your booking details and the issue. We aim to resolve complaints promptly.
These terms are governed by the laws of England & Wales.